Dynamic product retargeting layered onto the existing Meta activity, with server-side conversion tracking so the platform optimised against completed orders rather than add-to-carts.
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SaaS & B2B
Trial signups are cheap. Trials that convert to paid are not, and most paid media optimises for the wrong one.
What we do about it
We go and get the buyer back.
Retargeting is the highest-return play in this sector because the intent already exists: the buyer has told you what they want and then left. Everything else is more expensive.
We layer that with paid search, paid social and programmatic where it makes the target cheaper to hit, and we report all of it into one attribution model.
What we're measured on
- 01
Cost per qualified lead
- 02
Trial-to-paid rate
- 03
Payback period
How we run it here
What actually changes in this vertical.
Generic retargeting underperforms in every sector for different reasons. These are the specific things we do in SaaS & B2B.
- 01
Trial-abandonment sequences keyed to how far into onboarding a user reached
- 02
Demo-form abandonment treated separately from trial abandonment
- 03
Feature-page intent used for segmentation, not just pricing-page visits
- 04
Consideration windows of 60 to 90 days, because first-touch attribution is useless here
- 05
Account-level rather than user-level targeting where the buying group is more than one person
Results
What we've done in SaaS & B2B.
Rebuilt the Google Ads account around qualified-lead value rather than signup count, and added trial-abandonment retargeting for people who started but did not finish.
What we do about it
Trial signups are cheap. Trials that convert to paid are not, and most paid media optimises for the wrong one. We buy against the conversion, not the click, so the budget follows the buyers who actually complete.
How we are measured
On cost per qualified lead, trial-to-paid rate and payback period. Agreed before anything goes live.
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